Refund policy

365-Night Home Trial

We stand by the quality and craftsmanship of our products. Take up to 365 nights from delivery to experience your new purchase in your home. If you're not completely satisfied, we'll make it right with an easy return or exchange.

Lifetime Warranty & Noise-Free Guarantee

  • Lifetime Limited Warranty: We build our bed frames to last. Your purchase is protected by a Lifetime Warranty covering structural defects and craftsmanship.

  • Noise-Free Guarantee: A good night's sleep should be silent. If your bed frame develops any squeaking or unusual noise due to manufacturing issues, contact us for a free return, replacement, or repair solution.

Free Returns & Exchanges

We cover return shipping costs for 365-Night Home Trial returns, as well as valid warranty, damage, and defect-related requests.

How to Request a Return or Exchange:

  1. Contact our customer support team with your request. (ziyoofurniture@outlook.com)

  2. Include your Order Number, photos/videos of the issue, and a brief description of the reason for return.

  3. Our support team will review your request and respond within 48 hours with step-by-step instructions and a pre-paid return label or designated return address.

⚠️ Important: Please do not ship items back without prior authorization. Unauthorized returns cannot be accepted, tracked, or processed.

Exchanges (Fastest Method)

To get your replacement item as quickly as possible, we recommend initiating a return for your current item and placing a new order immediately for the replacement bed frame. Once we receive your return, your refund will be processed promptly.

Refund Process & Timeline

  • Inspection: Once your returned item arrives at our warehouse, our team will inspect it within 48 hours.

  • Refund Issuance: Upon approval, your refund will be automatically processed back to your original payment method.

  • Processing Time: Refunds typically take 1 to 3 business days to reflect in your account, depending on your bank or credit card provider.

Non-Returnable & Non-Refundable Items

Returns or warranty claims may be declined under the following circumstances:

  1. Physical Damage or Misuse: Products damaged due to improper assembly, unauthorized modifications, severe abuse, or normal wear and tear over time.

  2. Force Majeure: Damage caused by natural disasters, fire, water damage, or environmental accidents outside normal indoor use.

  3. Clearance or Final Sale Items: Items explicitly marked as "Final Sale" or "As-Is" at the time of purchase.

  4. Missing Original Order Information: Items for which proof of purchase (Order Number) cannot be provided.