1. How much is shipping and how fast will my order arrive?
Free shipping on all orders within the contiguous U.S. Orders process in 1 business day and arrive in 2–4 business days from our closest U.S. warehouse. [shipping policy]
2. Where do you ship from?
We ship directly from our 12 U.S. fulfillment centers across California, Texas, Georgia, Pennsylvania, and New Jersey to ensure the fastest delivery.
3. What is your return policy and home trial?
You get a 365-Night Home Trial. If you’re not completely satisfied or it’s not the perfect fit for your room, contact us within 365 days for a free return or exchange. [return policy]
4. Will this bed frame squeak or make noise?
No. Our bed frames feature precision Japanese joinery engineered to eliminate noise. If any squeaking ever develops, we guarantee a free return, replacement, or repair.
5. Is assembly easy? Do I need extra tools?
Yes, assembly is simple and fast. Clear instructions and all necessary tools are included in your box.
6. What is covered under the Lifetime Warranty?
Our Lifetime Limited Warranty covers structural defects, hardware issues, and craftsmanship under normal indoor use.
7. What happens if my order arrives damaged or missing?
Contact us within 48 hours with photos of the damage. We will ship you a free replacement or issue a full refund right away. ziyoofurniture@outlook.com
8. What payment methods do you accept? Is checkout safe?
We accept Visa, Mastercard, AMEX, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal. Your checkout is 100% secure with 256-bit SSL encryption and PCI DSS compliance.
9. How quickly will I get my refund?
Once your return is inspected at our warehouse (within 48 hours), your refund is issued immediately and usually appears in your bank account in 1–3 business days.
10. Why choose ZIYOO bamboo bed frames?
ZIYOO uses 100% sustainably harvested bamboo—stronger and more durable than traditional wood. Loved by thousands across North America, our products are also available on Amazon, Wayfair, Walmart, and TikTok.